What hinders employees’ access to and use of family-friendly policies: a systematic review of motivations, opportunities, and abilities

In recent decades, many people increasingly need to juggle work with family responsibilities. Despite the availability of family-friendly organizational policies aimed at alleviating these challenges, employees are often not granted access to them, do not perceive them as accessible, and are reluctant to use them. This systematic review examines the barriers hindering the effective implementation of family-friendly policies using a multilevel Motivation-Opportunity-Ability (MOA) framework. Reviewing 80 empirical studies on antecedents of access to and use of family-friendly policies, we evaluated the strength of evidence for each antecedent based on the study quality, consistency across studies, and the degree to which the study could be generalized to real-life contexts. Findings reveal that (1) lack of support at different stakeholder levels is a key barrier to access and use of policies, (2) underprivileged workers are restrained from access, (3) gendered workplace norms exclude men from using policies, (4) female-dominated occupations and sectors offer the lowest access to family-friendly policies. Under-researched areas, such as the sector and coworker levels, along with the ability dimension of the MOA framework, require further exploration. The insights derived in this review may help the development of targeted organizational interventions, supporting employees to achieve a satisfactory work-life balance.