Using Conversation Analysis to Improve an Augmented Communication Tool

Tom Koole, Pim Mak

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

An ALS (amyotrofic lateral sclerosis) patient could only move her eyes and interacted through a
MyTobii AAC (Augmentative and Alternative Communication) tool with eye-tracking and speech
synthesizing technology. Conversation analysis of 75 minutes of video-recorded talk-in-interaction
with her family members revealed a timing problem with turn taking. In response, we provided
the tool with keys for direct yes and no answers. We tested the results with further recordings and
in experimental settings and found that the new keys facilitated her responsiveness. Moreover, her
interlocutors changed how they interacted with her. Data are in Dutch with English translation.
Original languageEnglish
Pages (from-to)280-291
Number of pages12
JournalResearch on Language and Social Interaction
Volume47
Issue number3
DOIs
Publication statusPublished - 2014

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