Abstract
This paper aims to enhance tangibility of the resilience engineering concept by facilitating understanding and operationalization of weak resilience signals (WRSs) in the rail sector. Within complex socio-technical systems, accidents can be seen as unwanted outcomes emerging from uncontrolled sources of entropy (functional resonance). Various theoretical models exist to determine the variability of system interactions, the resilience state and the organization’s intrinsic abilities to reorganize and manage their functioning and adaptive capacity to cope with unexpected and unforeseen disruptions. However, operationalizing and measuring concrete and reliable manifestations of resilience and assessing their impact at a system level have proved to be a challenge. A multi-method, ethnographic observation and resilience questionnaire, were used to determine resilience baseline conditions at an operational …
Original language | English |
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Pages (from-to) | 319-331 |
Journal | Cognition, Technology & Work |
Volume | 18 |
DOIs | |
Publication status | Published - 5 May 2016 |
Externally published | Yes |
Keywords
- Resilience
- Ethnographic observation
- Railway system
- weak resilience signal
- WRS
- analysis function