The Potential of Workarounds for Improving Processes

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    Abstract

    Several studies have hinted how the study of workarounds can help organizations to improve business processes. Through a systematic literature review of 70 articles that discuss workarounds by information systems users, we aim to unlock this potential. Based on a synthesis of recommendations mentioned in the reviewed studies, we describe five key activities that help organizations to deal with workarounds. We contribute to the IS literature by (1) providing an overview of concrete recommendations for managing workarounds and (2) offering a background for positioning new research activities on the subject. Organizations can apply these tools directly to turn their knowledge on workarounds into organizational improvement.
    Original languageEnglish
    Title of host publicationBusiness process management workshops
    Subtitle of host publicationBPM 2019 international workshops Vienna, Austria, September 1-6, 2019 : revised selected papers
    EditorsChiara Di Francescomarino, Remco Dijkman, Uwe Zdun
    Place of PublicationCham
    PublisherSpringer
    Pages338-350
    Number of pages13
    ISBN (Electronic)9783030374532
    ISBN (Print)9783030374525
    DOIs
    Publication statusPublished - 2019

    Publication series

    NameLecture notes in business information processing
    Volume362

    Keywords

    • workarounds
    • information systems
    • process improvement

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