The Paradoxical Reality of Welfare Professionals

Paulien de Winter

doi:10.1007/978-3-031-46637-3_6

The Paradoxical Reality of Welfare Professionals

Paulien de Winter

University of Groningen

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Abstract

Welfare professionals work with a paradoxical reality. They should treat all citizens the same, and at the same time they must act responsively in individual cases when appropriate. Based on in-depth interviews with welfare professionals, this chapter provides a picture of the daily activities of welfare professionals and their interactions with citizens in the Dutch social security context. Based on a typology of enforcement styles, the chapter shows variation between and within agencies in how welfare professionals interpret the rules and how they respond to rule violations. It shows that, despite stricter legislation, welfare professionals are still able to leave their mark on enforcement.

Original language	English
Title of host publication	Palgrave Socio-Legal Studies
Editors	Stine Piilgaard Porner Nielsen, Ole Hammerslev
Publisher	Palgrave Macmillan
Pages	103-123
Number of pages	21
ISBN (Print)	978-3-031-46636-6
DOIs	https://doi.org/10.1007/978-3-031-46637-3_6
Publication status	Published - 2024
Externally published	Yes

Publication series

Name	Palgrave Socio-Legal Studies
Volume	Part F2018
ISSN (Print)	2947-9274
ISSN (Electronic)	2947-9282

Bibliographical note

Publisher Copyright:
© The Author(s) 2024.

Keywords

Employee insurance agencies
Enforcement style
Municipalities
Response to rule violation
Rule interpretation
Social security legislation
Street-level bureaucrats
Welfare professionals

Access to Document

10.1007/978-3-031-46637-3_6Licence: CC BY

Cite this

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KW - Rule interpretation

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The Paradoxical Reality of Welfare Professionals

Abstract

Publication series

Bibliographical note

Keywords

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