The lack of organizational learning in slum upgrading success: the case of the Kenya Informal Settlement Improvement Programme 2011–2020

Not all the challenges of informal settlement upgrading programmes can be anticipated from the start. It calls for cumulative learning within the programme’s timeline. This paper investigates the role of organizational learning in influencing programme outcomes. The analysis of the Kenya Informal Settlement Improvement Programme (KISIP) shows that a lack of organizational learning routines can lead to reduced programme success, and that programme learning can improve programme outcomes. Well-conceptualized processes that include participation, coordination, communication and the synthesis of information are essential, though insufficient alone. Additional barriers, including a sudden increase in the number and diversity of actors and projects, their deteriorating commitment, inequitable incentives and inadequate tools to support programme learning, can further exacerbate the absence of established programme learning routines. There is a need for explicit and transparent programme learning procedures across organizational levels in order to improve overall programme success.