The Influence of Business Process Management System Implementation on an Organization’s Process Orientation: A Case Study of a Financial Service Provider

Baris Ozkan; Marijn Koops; Oktay Türetken; Hajo A. Reijers

doi:10.1080/10580530.2023.2286980

The Influence of Business Process Management System Implementation on an Organization’s Process Orientation: A Case Study of a Financial Service Provider

Baris Ozkan^*, Marijn Koops, Oktay Türetken, Hajo A. Reijers

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

Abstract

This study investigates the influence of Business Process Management System (BPMS) implementation on an organization’s process orientation through a case study of a financial service provider. Business process maturity models are utilized to capture change in process orientation. Explorative data analysis, Bayesian ordinal regression, and structured interviews are employed for the analysis. Findings suggest that a successful BPMS introduction positively influences diverse aspects of process orientation, extending both process and organizational capabilities beyond process automation.

Original language	English
Pages (from-to)	377-398
Number of pages	22
Journal	Information Systems Management
Volume	41
Issue number	4
DOIs	https://doi.org/10.1080/10580530.2023.2286980
Publication status	Published - Oct 2024

Keywords

Business process management system
business process orientation
case study
process maturity

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10.1080/10580530.2023.2286980Licence: CC BY

The Influence of Business Process Management System Implementation on an Organization s Process Orientation A Case Study of a Financial Service ProviFinal published version, 1.95 MBLicence: CC BY

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title = "The Influence of Business Process Management System Implementation on an Organization{\textquoteright}s Process Orientation: A Case Study of a Financial Service Provider",

abstract = "This study investigates the influence of Business Process Management System (BPMS) implementation on an organization{\textquoteright}s process orientation through a case study of a financial service provider. Business process maturity models are utilized to capture change in process orientation. Explorative data analysis, Bayesian ordinal regression, and structured interviews are employed for the analysis. Findings suggest that a successful BPMS introduction positively influences diverse aspects of process orientation, extending both process and organizational capabilities beyond process automation.",

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author = "Baris Ozkan and Marijn Koops and Oktay T{\"u}retken and Reijers, {Hajo A.}",

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AU - Reijers, Hajo A.

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N2 - This study investigates the influence of Business Process Management System (BPMS) implementation on an organization’s process orientation through a case study of a financial service provider. Business process maturity models are utilized to capture change in process orientation. Explorative data analysis, Bayesian ordinal regression, and structured interviews are employed for the analysis. Findings suggest that a successful BPMS introduction positively influences diverse aspects of process orientation, extending both process and organizational capabilities beyond process automation.

AB - This study investigates the influence of Business Process Management System (BPMS) implementation on an organization’s process orientation through a case study of a financial service provider. Business process maturity models are utilized to capture change in process orientation. Explorative data analysis, Bayesian ordinal regression, and structured interviews are employed for the analysis. Findings suggest that a successful BPMS introduction positively influences diverse aspects of process orientation, extending both process and organizational capabilities beyond process automation.

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KW - case study

KW - process maturity

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The Influence of Business Process Management System Implementation on an Organization’s Process Orientation: A Case Study of a Financial Service Provider

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Keywords

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