Social Cues in the Introductions of Customer Service Chatbots: Usage and Users’ Perceptions

Charlotte van Hooijdonk, Gabriëlla Martijn, Christine Liebrecht, Ana Isabel Loureiro Lopes

Research output: Contribution to conference › Abstract › Academic

Original language	English
Publication status	Published - 2 Feb 2023
Event	Etmaal van de Communicatiewetenschap - University of Twente, Enschede, Netherlands Duration: 2 Feb 2023 → 3 Feb 2023 Conference number: 25

Conference	Etmaal van de Communicatiewetenschap
Country/Territory	Netherlands
City	Enschede
Period	2/02/23 → 3/02/23

Keywords

@conference{3dab2e426c134a10b6adddd83ced1494,

title = "Social Cues in the Introductions of Customer Service Chatbots: Usage and Users{\textquoteright} Perceptions",

keywords = "chatbots, customer service, social cues, Content analysis, conjoint analysis",

author = "\{van Hooijdonk\}, Charlotte and Gabri{\"e}lla Martijn and Christine Liebrecht and \{Loureiro Lopes\}, \{Ana Isabel\}",

year = "2023",

month = feb,

day = "2",

language = "English",

note = "Etmaal van de Communicatiewetenschap ; Conference date: 02-02-2023 Through 03-02-2023",

}

TY - CONF

T1 - Social Cues in the Introductions of Customer Service Chatbots: Usage and Users’ Perceptions

AU - van Hooijdonk, Charlotte

AU - Martijn, Gabriëlla

AU - Liebrecht, Christine

AU - Loureiro Lopes, Ana Isabel

N1 - Conference code: 25

PY - 2023/2/2

Y1 - 2023/2/2

KW - chatbots

KW - customer service

KW - social cues

KW - Content analysis

KW - conjoint analysis

M3 - Abstract

T2 - Etmaal van de Communicatiewetenschap

Y2 - 2 February 2023 through 3 February 2023

ER -