TY - JOUR
T1 - Robotic Process Automation
T2 - Contemporary themes and challenges
AU - Syed, Rehan
AU - Suriadi, Suriadi
AU - Adams, Michael
AU - Bandara, Wasana
AU - Leemans, Sander J.J.
AU - Ouyang, Chun
AU - ter Hofstede, Arthur H.M.
AU - van de Weerd, Inge
AU - Wynn, Moe Thandar
AU - Reijers, Hajo A.
PY - 2020/2/1
Y1 - 2020/2/1
N2 - Through the application of Robotic Process Automation (RPA) organisations aim to increase their operational efficiency. In RPA, robots, or ‘bots’ for short, represent software agents capable of interacting with software systems by mimicking user actions, thus alleviating the workload of the human workforce. RPA has already seen significant uptake in practice; solution technologies are offered by multiple vendors. Contrasting with this early practical adoption is the hitherto relative lack of attention to RPA in the academic literature. As a consequence, RPA lacks the sound theoretical foundations that allow for objective reasoning around its application and development. This, in turn, hinders initiatives for achieving meaningful advances in the field. This paper presents a structured literature review that identifies a number of contemporary, RPA-related themes and challenges for future research.
AB - Through the application of Robotic Process Automation (RPA) organisations aim to increase their operational efficiency. In RPA, robots, or ‘bots’ for short, represent software agents capable of interacting with software systems by mimicking user actions, thus alleviating the workload of the human workforce. RPA has already seen significant uptake in practice; solution technologies are offered by multiple vendors. Contrasting with this early practical adoption is the hitherto relative lack of attention to RPA in the academic literature. As a consequence, RPA lacks the sound theoretical foundations that allow for objective reasoning around its application and development. This, in turn, hinders initiatives for achieving meaningful advances in the field. This paper presents a structured literature review that identifies a number of contemporary, RPA-related themes and challenges for future research.
KW - Process automation
KW - Research agenda
KW - Robotic Process Automation
KW - Service automation
KW - Software bots
KW - Systematic literature review
UR - http://www.scopus.com/inward/record.url?scp=85076797007&partnerID=8YFLogxK
U2 - 10.1016/j.compind.2019.103162
DO - 10.1016/j.compind.2019.103162
M3 - Article
AN - SCOPUS:85076797007
SN - 0166-3615
VL - 115
JO - Computers in Industry
JF - Computers in Industry
M1 - 103162
ER -