Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services

Evando S. Borges; Marcelo Fantinato; Ünal Aksu; Hajo A. Reijers; Lucinéia H. Thom

doi:10.5220/0007700605880595

Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services

Evando S. Borges, Marcelo Fantinato, Ünal Aksu, Hajo A. Reijers, Lucinéia H. Thom

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization’s processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept.

Original language	English
Title of host publication	ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems
Editors	Slimane Hammoudi, Michal Smialek, Alexander Brodsky, Joaquim Filipe
Publisher	SciTePress
Pages	588-595
Number of pages	8
Volume	2
ISBN (Electronic)	9789897583728
DOIs	https://doi.org/10.5220/0007700605880595
Publication status	Published - 3 May 2019
Event	21st International Conference on Enterprise Information Systems, ICEIS 2019 - Heraklion, Crete, Greece Duration: 3 May 2019 → 5 May 2019

Conference

Conference	21st International Conference on Enterprise Information Systems, ICEIS 2019
Country/Territory	Greece
City	Heraklion, Crete
Period	3/05/19 → 5/05/19

Keywords

Business Level Agreement
Business Processes
Monitoring
Quality of Service
Service Level Agreement

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10.5220/0007700605880595Licence: CC BY-NC-ND

d4c7b79120beba09fd1a859f83c42ab7b8f5Final published version, 4.11 MBLicence: CC BY-NC-ND

Cite this

Borges, E. S., Fantinato, M., Aksu, Ü., Reijers, H. A., & Thom, L. H. (2019). Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services. In S. Hammoudi, M. Smialek, A. Brodsky, & J. Filipe (Eds.), ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems (Vol. 2, pp. 588-595). SciTePress. https://doi.org/10.5220/0007700605880595

Borges, Evando S. ; Fantinato, Marcelo ; Aksu, Ünal et al. / Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services. ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems. editor / Slimane Hammoudi ; Michal Smialek ; Alexander Brodsky ; Joaquim Filipe. Vol. 2 SciTePress, 2019. pp. 588-595

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abstract = "Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization{\textquoteright}s processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept.",

keywords = "Business Level Agreement, Business Processes, Monitoring, Quality of Service, Service Level Agreement",

author = "Borges, {Evando S.} and Marcelo Fantinato and {\"U}nal Aksu and Reijers, {Hajo A.} and Thom, {Lucin{\'e}ia H.}",

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Borges, ES, Fantinato, M, Aksu, Ü , Reijers, HA & Thom, LH 2019, Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services. in S Hammoudi, M Smialek, A Brodsky & J Filipe (eds), ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems. vol. 2, SciTePress, pp. 588-595, 21st International Conference on Enterprise Information Systems, ICEIS 2019, Heraklion, Crete, Greece, 3/05/19. https://doi.org/10.5220/0007700605880595

Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services. / Borges, Evando S.; Fantinato, Marcelo; Aksu, Ünal et al.
ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems. ed. / Slimane Hammoudi; Michal Smialek; Alexander Brodsky; Joaquim Filipe. Vol. 2 SciTePress, 2019. p. 588-595.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AB - Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization’s processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept.

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Borges ES, Fantinato M, Aksu Ü , Reijers HA, Thom LH. Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services. In Hammoudi S, Smialek M, Brodsky A, Filipe J, editors, ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems. Vol. 2. SciTePress. 2019. p. 588-595 doi: 10.5220/0007700605880595

Monitoring of Non-functional Requirements of Business Processes based Tn Quality of Service Attributes of Web Services

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Keywords

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