Modelling quality

This article argues that the increase in the number of teaching and learning centres in universities of technology in recent years is bound up with concerns about the quality of university education. Universities that have set up such centres have been motivated to do so for two main reasons. They are keen to improve the image and the capacity of their teaching faculty. They also hope to attract students at a time when many school leavers prefer immediate, well-paid employment to four or more years of study. There has been outside pressure as well. Governments have demanded that tertiary institutions become more accountable. Governments are insisting that taxpayers get value for their money, especially in the area of teaching and learning. The question asked in this article is whether or not teaching and learning centres should be modelling quality issues as well as teaching and learning issues. Our conclusion is that the centres should be proactive in this matter, providing their institution with both theoretical and practical models of quality management and assurance.