Mirror meetings in Courts in the Netherlands: Organising Feedback from Court Users

This article discusses mirror meetings, a feedback method that is used by the Dutch courts. A mirror meeting is a meeting in which participants (court users) give feedback on the functioning of an organisation (the courts), while professionals (judges, clerks, etc.) are also present but are only allowed to listen (not to react). In this article, we describe the results of research conducted on the functioning of mirror meetings in the Netherlands’ judiciary. The article focuses on the organisation of mirror meetings, the feedback received during mirror meetings and the implementation of feedback by the courts.