Measuring team effectiveness in Scrum

Kars Beek; Gerard Wagenaar; Laura Kester; Sietse Overbeek; Evert de Rooij

doi:10.1007/978-3-031-43703-8_17

Measuring team effectiveness in Scrum

Kars Beek, Gerard Wagenaar^*, Laura Kester, Sietse Overbeek, Evert de Rooij

^*Corresponding author for this work

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Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Teams have become building blocks of organizations, leading to an exponential increase in team studies, including team effectiveness studies in Scrum software development. However, research on measuring Scrum team effectiveness based on objective measures, contrary to self-reporting with Likert scales, is absent. Through a design science research methodology with literature review, focus groups, interviews, and an expert panel, 29 objective measures were identified contributing to seven team effectiveness concepts. All measures can be quantified or directly derived from work management systems, such as Jira or Azure DevOps. Examples include the number of solved retrospective items after a new sprint, contributing to the team effectiveness concept ‘Continuous Improvement’, and the number of times a sprint goal has been achieved, contributing to both ‘Team Morale’ and ‘Stakeholder Satisfaction’. In this way, the study offers proof of the benefits of agile, especially Scrum, software development through effective teams as well as providing practitioners a first insight in benchmarking their Scrum team effectiveness.

Original language	English
Title of host publication	Quality of Information and Communications Technology - 16th International Conference, QUATIC 2023, Proceedings
Editors	José Maria Fernandes, Guilherme H. Travassos, Valentina Lenarduzzi, Xiaozhou Li
Place of Publication	Cham, Switzerland
Publisher	Springer
Pages	233-247
Number of pages	15
ISBN (Print)	9783031437021
DOIs	https://doi.org/10.1007/978-3-031-43703-8_17
Publication status	Published - 13 Sept 2023

Publication series

Name	Communications in Computer and Information Science
Volume	1871 CCIS
ISSN (Print)	1865-0929
ISSN (Electronic)	1865-0937

Bibliographical note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Objective measures
Scrum
Team Effectiveness

Access to Document

10.1007/978-3-031-43703-8_17

978-3-031-43703-8_17Final published version, 997 KBLicence: Taverne

Cite this

Beek, K., Wagenaar, G., Kester, L., Overbeek, S., & de Rooij, E. (2023). Measuring team effectiveness in Scrum. In J. M. Fernandes, G. H. Travassos, V. Lenarduzzi, & X. Li (Eds.), Quality of Information and Communications Technology - 16th International Conference, QUATIC 2023, Proceedings (pp. 233-247). (Communications in Computer and Information Science; Vol. 1871 CCIS). Springer. https://doi.org/10.1007/978-3-031-43703-8_17

Beek, Kars ; Wagenaar, Gerard ; Kester, Laura et al. / Measuring team effectiveness in Scrum. Quality of Information and Communications Technology - 16th International Conference, QUATIC 2023, Proceedings. editor / José Maria Fernandes ; Guilherme H. Travassos ; Valentina Lenarduzzi ; Xiaozhou Li. Cham, Switzerland : Springer, 2023. pp. 233-247 (Communications in Computer and Information Science).

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Beek, K, Wagenaar, G, Kester, L, Overbeek, S & de Rooij, E 2023, Measuring team effectiveness in Scrum. in JM Fernandes, GH Travassos, V Lenarduzzi & X Li (eds), Quality of Information and Communications Technology - 16th International Conference, QUATIC 2023, Proceedings. Communications in Computer and Information Science, vol. 1871 CCIS, Springer, Cham, Switzerland, pp. 233-247. https://doi.org/10.1007/978-3-031-43703-8_17

Measuring team effectiveness in Scrum. / Beek, Kars; Wagenaar, Gerard; Kester, Laura et al.
Quality of Information and Communications Technology - 16th International Conference, QUATIC 2023, Proceedings. ed. / José Maria Fernandes; Guilherme H. Travassos; Valentina Lenarduzzi; Xiaozhou Li. Cham, Switzerland: Springer, 2023. p. 233-247 (Communications in Computer and Information Science; Vol. 1871 CCIS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - de Rooij, Evert

PY - 2023/9/13

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N2 - Teams have become building blocks of organizations, leading to an exponential increase in team studies, including team effectiveness studies in Scrum software development. However, research on measuring Scrum team effectiveness based on objective measures, contrary to self-reporting with Likert scales, is absent. Through a design science research methodology with literature review, focus groups, interviews, and an expert panel, 29 objective measures were identified contributing to seven team effectiveness concepts. All measures can be quantified or directly derived from work management systems, such as Jira or Azure DevOps. Examples include the number of solved retrospective items after a new sprint, contributing to the team effectiveness concept ‘Continuous Improvement’, and the number of times a sprint goal has been achieved, contributing to both ‘Team Morale’ and ‘Stakeholder Satisfaction’. In this way, the study offers proof of the benefits of agile, especially Scrum, software development through effective teams as well as providing practitioners a first insight in benchmarking their Scrum team effectiveness.

AB - Teams have become building blocks of organizations, leading to an exponential increase in team studies, including team effectiveness studies in Scrum software development. However, research on measuring Scrum team effectiveness based on objective measures, contrary to self-reporting with Likert scales, is absent. Through a design science research methodology with literature review, focus groups, interviews, and an expert panel, 29 objective measures were identified contributing to seven team effectiveness concepts. All measures can be quantified or directly derived from work management systems, such as Jira or Azure DevOps. Examples include the number of solved retrospective items after a new sprint, contributing to the team effectiveness concept ‘Continuous Improvement’, and the number of times a sprint goal has been achieved, contributing to both ‘Team Morale’ and ‘Stakeholder Satisfaction’. In this way, the study offers proof of the benefits of agile, especially Scrum, software development through effective teams as well as providing practitioners a first insight in benchmarking their Scrum team effectiveness.

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Beek K, Wagenaar G, Kester L, Overbeek S, de Rooij E. Measuring team effectiveness in Scrum. In Fernandes JM, Travassos GH, Lenarduzzi V, Li X, editors, Quality of Information and Communications Technology - 16th International Conference, QUATIC 2023, Proceedings. Cham, Switzerland: Springer. 2023. p. 233-247. (Communications in Computer and Information Science). doi: 10.1007/978-3-031-43703-8_17

Measuring team effectiveness in Scrum

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