Maturing interorganisational information systems

M.G.A. Plomp

    Research output: ThesisDoctoral thesis 1 (Research UU / Graduation UU)


    This thesis consists of nine chapters, divided over five parts. PART I is an introduction and the last part contains the conclusions. The remaining, intermediate parts are: PART II: Developing a maturity model for chain digitisation. This part contains two related studies concerning the development and operationalisation of a maturity model for chain digitisation. It also contains empirical work, namely the application of the model on the Dutch retail sector, and on Dutch organisations in general. PART III: Studies on interorganisational information systems in retail and health. This part focuses on empirical application of interorganisational concepts in the retail and health sector. Two chapters concentrate on point-of-sale (POS) systems. This is a type of information system that is specific to the retail sector and forms the central part of a retailer’s ICT. The third chapter describes a study on interorganisational ICT in primary care. PART IV: Policy studies on interorganisational information systems. In this part we shift our attention to the policy perspective. We look at interorganisational chains as a whole and work towards an information strategy that takes into account the threat of identity fraud. Finally, we evaluate a policy programme in terms of its success in furthering the uptake of interorganisational ICT. These three parts match with the three elements of the main research question. They also form a logical sequence: from developing theoretical concepts, through empirical application, to policy formulation.
    Original languageEnglish
    QualificationDoctor of Philosophy
    Awarding Institution
    • Utrecht University
    • Brinkkemper, Sjaak, Primary supervisor
    • Batenburg, R.S., Co-supervisor
    Award date5 Mar 2012
    Print ISBNs978-90-393-5744-6
    Publication statusPublished - 5 Mar 2012


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