MailOfMine - Analyzing Mail Messages for Mining Artful Collaborative Processes

Claudio Di Ciccio; Massimo Mecella; Monica Scannapieco; Diego Zardetto; Tiziana Catarci

doi:10.1007/978-3-642-34044-4_4

MailOfMine - Analyzing Mail Messages for Mining Artful Collaborative Processes

Claudio Di Ciccio, Massimo Mecella, Monica Scannapieco, Diego Zardetto, Tiziana Catarci

extern

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Abstract

Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called ``knowledge workers''. In this paper we propose the MailOfMine approach, to automatically build, on top of a collection of email messages, a set of workflow models that represent the artful processes laying behind the knowledge workers activities.

Original language	English
Title of host publication	Data-Driven Process Discovery and Analysis
Editors	Karl Aberer, Ernesto Damiani, Tharam Dillon
Publisher	Springer
Pages	55-81
Number of pages	27
ISBN (Print)	978-3-642-34043-7
DOIs	https://doi.org/10.1007/978-3-642-34044-4_4
Publication status	Published - Oct 2012
Externally published	Yes

Publication series

Name	Lecture Notes in Business Information Processing
Volume	116

Keywords

process mining
email analysis
object matching
visual representation of processes
knowledge workers
artful processes
declarative workflows

Access to Document

10.1007/978-3-642-34044-4_4

Cite this

Di Ciccio, C., Mecella, M., Scannapieco, M., Zardetto, D., & Catarci, T. (2012). MailOfMine - Analyzing Mail Messages for Mining Artful Collaborative Processes. In K. Aberer, E. Damiani, & T. Dillon (Eds.), Data-Driven Process Discovery and Analysis (pp. 55-81). (Lecture Notes in Business Information Processing; Vol. 116). Springer. https://doi.org/10.1007/978-3-642-34044-4_4

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abstract = "Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called ``knowledge workers''. In this paper we propose the MailOfMine approach, to automatically build, on top of a collection of email messages, a set of workflow models that represent the artful processes laying behind the knowledge workers activities.",

keywords = "process mining, email analysis, object matching, visual representation of processes, knowledge workers, artful processes, declarative workflows",

author = "\{Di Ciccio\}, Claudio and Massimo Mecella and Monica Scannapieco and Diego Zardetto and Tiziana Catarci",

year = "2012",

month = oct,

doi = "10.1007/978-3-642-34044-4\_4",

language = "English",

isbn = "978-3-642-34043-7",

series = "Lecture Notes in Business Information Processing",

publisher = "Springer",

pages = "55--81",

editor = "Karl Aberer and Ernesto Damiani and Tharam Dillon",

booktitle = "Data-Driven Process Discovery and Analysis",

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MailOfMine - Analyzing Mail Messages for Mining Artful Collaborative Processes. / Di Ciccio, Claudio; Mecella, Massimo; Scannapieco, Monica et al.
Data-Driven Process Discovery and Analysis. ed. / Karl Aberer; Ernesto Damiani; Tharam Dillon. Springer, 2012. p. 55-81 (Lecture Notes in Business Information Processing; Vol. 116).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

TY - CHAP

T1 - MailOfMine - Analyzing Mail Messages for Mining Artful Collaborative Processes

AU - Di Ciccio, Claudio

AU - Mecella, Massimo

AU - Scannapieco, Monica

AU - Zardetto, Diego

AU - Catarci, Tiziana

PY - 2012/10

Y1 - 2012/10

N2 - Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called ``knowledge workers''. In this paper we propose the MailOfMine approach, to automatically build, on top of a collection of email messages, a set of workflow models that represent the artful processes laying behind the knowledge workers activities.

AB - Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called ``knowledge workers''. In this paper we propose the MailOfMine approach, to automatically build, on top of a collection of email messages, a set of workflow models that represent the artful processes laying behind the knowledge workers activities.

KW - process mining

KW - email analysis

KW - object matching

KW - visual representation of processes

KW - knowledge workers

KW - artful processes

KW - declarative workflows

U2 - 10.1007/978-3-642-34044-4_4

DO - 10.1007/978-3-642-34044-4_4

M3 - Chapter

SN - 978-3-642-34043-7

T3 - Lecture Notes in Business Information Processing

SP - 55

EP - 81

BT - Data-Driven Process Discovery and Analysis

A2 - Aberer, Karl

A2 - Damiani, Ernesto

A2 - Dillon, Tharam

PB - Springer

ER -

MailOfMine - Analyzing Mail Messages for Mining Artful Collaborative Processes

Abstract

Publication series

Keywords

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