Knowledge-intensive Processes: An Overview of Contemporary Approaches

Claudio Di Ciccio, Andrea Marrella, Alessandro Russo

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

Engineering of knowledge-intensive processes is far from being mastered. Processes are defined knowledge-intensive when people/agents carry them out in a fair degree of ``uncertainty'', where the uncertainty depends on different factors, such as the high number of tasks to be represented, their unpredictable nature, or their dependency on the scenario. In the worst case, there is no predefined view of the knowledge-intensive process, and tasks are mainly discovered as the process unfolds. In this work, starting from three different real scenarios, we present a critical comparative analysis of the existing approaches used for supporting knowledge-intensive processes, and we discuss some recent research techniques that may complement or extend the existing state of the art.
Original languageEnglish
Title of host publication1st International Workshop on Knowledge-intensive Business Processes, KiBP 2012, Rome, Italy, June 15, 2012
EditorsArthur H.M. ter Hofstede, Massimo Mecella, Sebastian Sardina, Andrea Marrella
PublisherCEUR-WS.org
Pages33-47
Number of pages15
Volume861
Publication statusPublished - Jun 2012
Externally publishedYes

Keywords

  • knowledge-intensive processes
  • process management systems
  • health care
  • process adaptation
  • process mining

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