Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories

Garm Lucassen; Maxim van de Keuken; Fabiano Dalpiaz; Sjaak Brinkkemper; Gijs Willem Sloof; Johan Schlingmann

doi:10.1007/978-3-319-77243-1_14

Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories

Garm Lucassen, Maxim van de Keuken, Fabiano Dalpiaz^*, Sjaak Brinkkemper, Gijs Willem Sloof, Johan Schlingmann

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

[Context and motivation] Goal orientation is an unrealized promise in the practice of requirements engineering (RE). Conversely, lightweight approaches such as user stories have gained substantial adoption. As critics highlight the limitations of user stories, Job Stories are emerging as an alternative that embeds goal-oriented principles by emphasizing situation, motivation and expected outcome. This new approach has not been studied in research yet. [Question/Problem] Scientific foundations are lacking for the job story artifact and there are no actionable methods for effectively applying job stories. Thus, practitioners may end up creating their own flavor of job stories that may fail to deliver the promised value of the Jobs-to-be-Done theory. [Principal ideas/results] We integrate multiple approaches based on job stories to create a conceptual model of job stories and to construct a generic method for Jobs-to-be-Done Oriented RE. Applying our job story method to an industry case study, we highlight benefits and limitations. [Contribution] Our method aims to bring job stories from craft to discipline, and to provide systematic means for applying Jobs-to-be-Done orientation in practice and for assessing its effectiveness.

Original language	English
Title of host publication	Requirements Engineering: Foundation for Software Quality
Subtitle of host publication	24th International Working Conference, REFSQ 2018, Utrecht, The Netherlands, March 19-22, 2018, Proceedings
Editors	Erik Kamsties, Jennifer Horkoff, Fabiano Dalpiaz
Place of Publication	Cham
Publisher	Springer
Pages	227-243
Number of pages	17
Edition	1
ISBN (Electronic)	978-3-319-77243-1
ISBN (Print)	978-3-319-77242-4
DOIs	https://doi.org/10.1007/978-3-319-77243-1_14
Publication status	Published - 1 Mar 2018

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	10753
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Keywords

Job stories
Requirements engineering
Agile development
Jobs-to-be-Done
Problem orientation
Case study

Access to Document

10.1007/978-3-319-77243-1_14

Lucassen2018_Chapter_Jobs-to-be-DoneOrientedRequireFinal published version, 517 KBLicence: Taverne

Cite this

Lucassen, G., Keuken, M. V. D., Dalpiaz, F., Brinkkemper, S., Sloof, G. W., & Schlingmann, J. (2018). Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories. In E. Kamsties, J. Horkoff, & F. Dalpiaz (Eds.), Requirements Engineering: Foundation for Software Quality: 24th International Working Conference, REFSQ 2018, Utrecht, The Netherlands, March 19-22, 2018, Proceedings (1 ed., pp. 227-243). (Lecture Notes in Computer Science; Vol. 10753). Springer. https://doi.org/10.1007/978-3-319-77243-1_14

Lucassen, Garm ; Keuken, Maxim van de ; Dalpiaz, Fabiano et al. / Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories. Requirements Engineering: Foundation for Software Quality: 24th International Working Conference, REFSQ 2018, Utrecht, The Netherlands, March 19-22, 2018, Proceedings. editor / Erik Kamsties ; Jennifer Horkoff ; Fabiano Dalpiaz. 1. ed. Cham : Springer, 2018. pp. 227-243 (Lecture Notes in Computer Science).

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title = "Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories",

abstract = "[Context and motivation] Goal orientation is an unrealized promise in the practice of requirements engineering (RE). Conversely, lightweight approaches such as user stories have gained substantial adoption. As critics highlight the limitations of user stories, Job Stories are emerging as an alternative that embeds goal-oriented principles by emphasizing situation, motivation and expected outcome. This new approach has not been studied in research yet. [Question/Problem] Scientific foundations are lacking for the job story artifact and there are no actionable methods for effectively applying job stories. Thus, practitioners may end up creating their own flavor of job stories that may fail to deliver the promised value of the Jobs-to-be-Done theory. [Principal ideas/results] We integrate multiple approaches based on job stories to create a conceptual model of job stories and to construct a generic method for Jobs-to-be-Done Oriented RE. Applying our job story method to an industry case study, we highlight benefits and limitations. [Contribution] Our method aims to bring job stories from craft to discipline, and to provide systematic means for applying Jobs-to-be-Done orientation in practice and for assessing its effectiveness.",

keywords = "Job stories, Requirements engineering, Agile development, Jobs-to-be-Done, Problem orientation, Case study",

author = "Garm Lucassen and Keuken, {Maxim van de} and Fabiano Dalpiaz and Sjaak Brinkkemper and Sloof, {Gijs Willem} and Johan Schlingmann",

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Lucassen, G, Keuken, MVD, Dalpiaz, F , Brinkkemper, S, Sloof, GW & Schlingmann, J 2018, Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories. in E Kamsties, J Horkoff & F Dalpiaz (eds), Requirements Engineering: Foundation for Software Quality: 24th International Working Conference, REFSQ 2018, Utrecht, The Netherlands, March 19-22, 2018, Proceedings. 1 edn, Lecture Notes in Computer Science, vol. 10753, Springer, Cham, pp. 227-243. https://doi.org/10.1007/978-3-319-77243-1_14

Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories. / Lucassen, Garm; Keuken, Maxim van de; Dalpiaz, Fabiano et al.
Requirements Engineering: Foundation for Software Quality: 24th International Working Conference, REFSQ 2018, Utrecht, The Netherlands, March 19-22, 2018, Proceedings. ed. / Erik Kamsties; Jennifer Horkoff; Fabiano Dalpiaz. 1. ed. Cham: Springer, 2018. p. 227-243 (Lecture Notes in Computer Science; Vol. 10753).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories

AU - Lucassen, Garm

AU - Keuken, Maxim van de

AU - Dalpiaz, Fabiano

AU - Brinkkemper, Sjaak

AU - Sloof, Gijs Willem

AU - Schlingmann, Johan

PY - 2018/3/1

Y1 - 2018/3/1

N2 - [Context and motivation] Goal orientation is an unrealized promise in the practice of requirements engineering (RE). Conversely, lightweight approaches such as user stories have gained substantial adoption. As critics highlight the limitations of user stories, Job Stories are emerging as an alternative that embeds goal-oriented principles by emphasizing situation, motivation and expected outcome. This new approach has not been studied in research yet. [Question/Problem] Scientific foundations are lacking for the job story artifact and there are no actionable methods for effectively applying job stories. Thus, practitioners may end up creating their own flavor of job stories that may fail to deliver the promised value of the Jobs-to-be-Done theory. [Principal ideas/results] We integrate multiple approaches based on job stories to create a conceptual model of job stories and to construct a generic method for Jobs-to-be-Done Oriented RE. Applying our job story method to an industry case study, we highlight benefits and limitations. [Contribution] Our method aims to bring job stories from craft to discipline, and to provide systematic means for applying Jobs-to-be-Done orientation in practice and for assessing its effectiveness.

AB - [Context and motivation] Goal orientation is an unrealized promise in the practice of requirements engineering (RE). Conversely, lightweight approaches such as user stories have gained substantial adoption. As critics highlight the limitations of user stories, Job Stories are emerging as an alternative that embeds goal-oriented principles by emphasizing situation, motivation and expected outcome. This new approach has not been studied in research yet. [Question/Problem] Scientific foundations are lacking for the job story artifact and there are no actionable methods for effectively applying job stories. Thus, practitioners may end up creating their own flavor of job stories that may fail to deliver the promised value of the Jobs-to-be-Done theory. [Principal ideas/results] We integrate multiple approaches based on job stories to create a conceptual model of job stories and to construct a generic method for Jobs-to-be-Done Oriented RE. Applying our job story method to an industry case study, we highlight benefits and limitations. [Contribution] Our method aims to bring job stories from craft to discipline, and to provide systematic means for applying Jobs-to-be-Done orientation in practice and for assessing its effectiveness.

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EP - 243

BT - Requirements Engineering: Foundation for Software Quality

A2 - Kamsties, Erik

A2 - Horkoff, Jennifer

A2 - Dalpiaz, Fabiano

PB - Springer

CY - Cham

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Lucassen G, Keuken MVD, Dalpiaz F , Brinkkemper S, Sloof GW, Schlingmann J. Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories. In Kamsties E, Horkoff J, Dalpiaz F, editors, Requirements Engineering: Foundation for Software Quality: 24th International Working Conference, REFSQ 2018, Utrecht, The Netherlands, March 19-22, 2018, Proceedings. 1 ed. Cham: Springer. 2018. p. 227-243. (Lecture Notes in Computer Science). doi: 10.1007/978-3-319-77243-1_14

Jobs-to-be-Done Oriented Requirements Engineering: A Method For Defining Job Stories

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