Improving the Usability of Open Data Portals from a Business Process Perspective

Open Data portals are considered to be the cornerstones of the Open Data movement, as they offer an infrastructure to publish, share and consume public information. From a business perspective, such portals can be seen as a non-profit data marketplace, in which users try to satisfy their demand and offer requirements in several different processes. In this work, we argue that studying these so far unexplored interaction processes bears the potential to make the portals more effective. We first outline a research roadmap to better understand the behaviour of consumers and publishers by mining the interaction logs of Open Data portals. Then, we discuss potential services on the basis of these outcomes, which can be integrated in current portals to optimize the interaction, improve data quality and user experience.