How to Keep RPA Maintainable?

Philip Noppen; Iris Beerepoot; Inge van de Weerd; Mathieu Jonker; Hajo A. Reijers

doi:10.1007/978-3-030-58666-9_26

How to Keep RPA Maintainable?

Philip Noppen, Iris Beerepoot, Inge van de Weerd, Mathieu Jonker, Hajo A. Reijers

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Abstract

Robotic Process Automation (RPA) is a term for software tools that operate on the user interface while trying to mimic a real user. Organizations are eager to adopt RPA, since the technology promises significant benefits such as cost savings. However, it is unclear how organizations should govern RPA. The burden of maintenance, in particular, can become high once an organization scales up its RPA efforts. To prevent or diminish high maintenance efforts, we propose in this paper 11 guidelines to establish low-maintenance RPA implementations. The guidelines are particularly applicable in those contexts where business units themselves oversee these implementations with a Center of Excellence in the background. The guidelines are derived from a literature study and four case studies; they are validated with experts using the Delphi method.

Original language	English
Title of host publication	Business Process Management
Subtitle of host publication	18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings
Editors	Dirk Fahland, Chiara Ghidini, Jörg Becker, Marlon Dumas
Publisher	Springer
Pages	453-470
Number of pages	18
ISBN (Electronic)	978-3-030-58666-9
ISBN (Print)	978-3-030-58665-2
DOIs	https://doi.org/10.1007/978-3-030-58666-9_26
Publication status	Published - 2020

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	12168
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Keywords

Federated organizational model
Governance
RPA Center of Excellence
RPA maintenance
Robotic Process Automation

Access to Document

10.1007/978-3-030-58666-9_26

Noppen2020_Chapter_HowToKeepRPAMaintainableFinal published version, 931 KBLicence: Taverne

Cite this

Noppen, P., Beerepoot, I., van de Weerd, I., Jonker, M., & Reijers, H. A. (2020). How to Keep RPA Maintainable? In D. Fahland, C. Ghidini, J. Becker, & M. Dumas (Eds.), Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings (pp. 453-470). (Lecture Notes in Computer Science; Vol. 12168 ). Springer. https://doi.org/10.1007/978-3-030-58666-9_26

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abstract = "Robotic Process Automation (RPA) is a term for software tools that operate on the user interface while trying to mimic a real user. Organizations are eager to adopt RPA, since the technology promises significant benefits such as cost savings. However, it is unclear how organizations should govern RPA. The burden of maintenance, in particular, can become high once an organization scales up its RPA efforts. To prevent or diminish high maintenance efforts, we propose in this paper 11 guidelines to establish low-maintenance RPA implementations. The guidelines are particularly applicable in those contexts where business units themselves oversee these implementations with a Center of Excellence in the background. The guidelines are derived from a literature study and four case studies; they are validated with experts using the Delphi method.",

keywords = "Federated organizational model, Governance, RPA Center of Excellence, RPA maintenance, Robotic Process Automation",

author = "Philip Noppen and Iris Beerepoot and {van de Weerd}, Inge and Mathieu Jonker and Reijers, {Hajo A.}",

year = "2020",

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language = "English",

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Noppen, P, Beerepoot, I , van de Weerd, I, Jonker, M & Reijers, HA 2020, How to Keep RPA Maintainable? in D Fahland, C Ghidini, J Becker & M Dumas (eds), Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings. Lecture Notes in Computer Science, vol. 12168 , Springer, pp. 453-470. https://doi.org/10.1007/978-3-030-58666-9_26

How to Keep RPA Maintainable? / Noppen, Philip; Beerepoot, Iris ; van de Weerd, Inge et al.
Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings. ed. / Dirk Fahland; Chiara Ghidini; Jörg Becker; Marlon Dumas. Springer, 2020. p. 453-470 (Lecture Notes in Computer Science; Vol. 12168 ).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review