High on empathy: clarifying the concept and role of empathy competence in professional communication

Melissa Fuller; Elanor Kamans; Mark van Vuuren; Marca Wolfensberger; M. de Jong

High on empathy: clarifying the concept and role of empathy competence in professional communication

Melissa Fuller, Elanor Kamans, Mark van Vuuren, Marca Wolfensberger, M. de Jong

Research output: Contribution to conference › Paper › Academic

Abstract

Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.

Original language	English
Publication status	Published - 2 Nov 2018
Event	7th European Communication Conference : Centres and peripheries: communication, research, translation - Lugano, Switzerland Duration: 31 Oct 2018 → 3 Nov 2018 Conference number: 7

Conference

Conference	7th European Communication Conference
Abbreviated title	ECC2018
Country/Territory	Switzerland
City	Lugano
Period	31/10/18 → 3/11/18

Keywords

empathy
communication
communicatie
empathie

Cite this

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title = "High on empathy: clarifying the concept and role of empathy competence in professional communication",

abstract = "Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.",

keywords = "empathy, communication, communicatie, empathie",

author = "Melissa Fuller and Elanor Kamans and \{van Vuuren\}, Mark and Marca Wolfensberger and \{de Jong\}, M.",

year = "2018",

month = nov,

day = "2",

language = "English",

note = "7th European Communication Conference : Centres and peripheries: communication, research, translation , ECC2018 ; Conference date: 31-10-2018 Through 03-11-2018",

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TY - CONF

T1 - High on empathy

T2 - 7th European Communication Conference

AU - Fuller, Melissa

AU - Kamans, Elanor

AU - van Vuuren, Mark

AU - Wolfensberger, Marca

AU - de Jong, M.

N1 - Conference code: 7

PY - 2018/11/2

Y1 - 2018/11/2

N2 - Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.

AB - Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.

KW - empathy

KW - communication

KW - communicatie

KW - empathie

M3 - Paper

Y2 - 31 October 2018 through 3 November 2018

ER -

High on empathy: clarifying the concept and role of empathy competence in professional communication

Abstract

Conference

Keywords

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Cite this