Abstract
Government 2.0 is often presented as a means to reinforce the relation between state and citizens in
an information age. The promise of Government 2.0 is impressive but its potential has not or hardly been realized
yet in practice. This paper uses insights from various disciplines to understand Government 2.0 as an institutional
transformation. It focuses on three key issues - leadership in government, incentives for citizens and mutual trust
- and our analysis shows that Government 2.0 efforts are too often guided by overly optimistic and simplified
ideas about these issues. Our discussion suggests that there are no easy, one-size-fits-all ways to address
challenges of leadership, citizen incentives and trust: a contextual approach and hard work is needed to tackle
these challenges. Realizing Government 2.0 means looking beyond the technology and understanding its
potential in a specific situation.
an information age. The promise of Government 2.0 is impressive but its potential has not or hardly been realized
yet in practice. This paper uses insights from various disciplines to understand Government 2.0 as an institutional
transformation. It focuses on three key issues - leadership in government, incentives for citizens and mutual trust
- and our analysis shows that Government 2.0 efforts are too often guided by overly optimistic and simplified
ideas about these issues. Our discussion suggests that there are no easy, one-size-fits-all ways to address
challenges of leadership, citizen incentives and trust: a contextual approach and hard work is needed to tackle
these challenges. Realizing Government 2.0 means looking beyond the technology and understanding its
potential in a specific situation.
| Original language | English |
|---|---|
| Pages (from-to) | 55-69 |
| Number of pages | 14 |
| Journal | Electronic Journal for E-Government [E] |
| Volume | 10 |
| Issue number | 1 |
| Publication status | Published - 1 Oct 2012 |
Keywords
- Government 2.0
- Leadership
- Incentives
- Trust