Abstract
Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.
Original language | English |
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Pages (from-to) | 1560-1576 |
Journal | Public Management Review |
Volume | 21 |
Issue number | 10 |
Early online date | 4 Feb 2019 |
DOIs | |
Publication status | Published - 2019 |
Keywords
- Performance management
- teaching public administration
- serious gaming
- healthcaremanagement