@inproceedings{f5e951163c7d4d7bada43236dd2aca13,
title = "From Insights to INTEL: Evaluating Process Mining Insights with Healthcare Professionals",
abstract = "As healthcare organisations are looking for ways to improve their processes, process mining techniques are increasingly being used. Current process mining methods do not offer support for translating process mining insights into actionable improvement ideas. By performing action research at two healthcare organisations, we introduce and illustrate the INTEL funnel, a novel three-staged method consisting of process familiarisation, domain explanation and improvement ideation. Our method complements existing process mining methods and constitutes the first attempt to open the black box regarding the path from process mining insights to actionable process improvement ideas. In this way, it can contribute to a more systematic uptake of process mining in healthcare practice.",
keywords = "domain experts, evaluation, healthcare, process improvement, process mining",
author = "Iris Beerepoot and Niels Martin and Jelmer Koorn",
note = "Publisher Copyright: {\textcopyright} 2023 IEEE Computer Society. All rights reserved.; 56th Annual Hawaii International Conference on System Sciences, HICSS 2023 ; Conference date: 03-01-2023 Through 06-01-2023",
year = "2023",
month = jan,
language = "English",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "IEEE",
pages = "3245--3254",
editor = "Bui, {Tung X.}",
booktitle = "Proceedings of the Annual Hawaii International Conference on System Sciences",
address = "United States",
}