Exposure to information technology and its relation to burnout

This paper investigates-in a sample of 202 Spanish employees-the hypothesis that the impact of the exposure to technology on burnout is mediated by the appraisal of technology. In addition, the factorial validity of the Maslach Burnout Inventory-General Survey (MGI-GS) is studied. The hypothesized three-factor-model of the MBI-GS (i.e. exhaustion, cynicism and professional efficacy) was not replicated; instead a four-factor model (i.e. exhaustion, cynicism, self-confidence and goal-attainment) fitted better to the data. Results from Structural Equation Modelling confirmed the hypothesis that the impact on burnout of the exposure to technology (in terms of time and frequency of use of computer aided technology) is mediated by the appraisal of technology. The higher the exposure, the more positive the appraisal and the lower the burnout levels (i.e. less cynicism, more self-confidence and a greater sense of goal attainment). No such effect was demonstrated for exhaustion. Limitations of the study and future research directions are discussed.