Exploring susceptibility measures to persuasion

John Paul Vargheese, Matthew Collinson, Judith Masthoff

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

There is increasing evidence that indicates how personalising persuasive strategies may increase the effectiveness of persuasive technologiesand behaviour change interventions. This has led to a wide range of studiesexploring susceptibility to persuasion which highlight the role of individualdifferences. Measuring susceptibility to persuasion, while accounting for individual differences can be challenging, particularly where persuasive strategies may be considered similar due to their underlying components. In this paper,we present a study exploring susceptibility to Cialdini’s principles of persuasion with a focus on how we can distinguish susceptibility measures between the most recently identified Unity principle and Social proof. This study was conducted using an online survey incorporating susceptibility measures to all seven Cialdini principles and a measure of the actual effectiveness of sevencorresponding persuasive strategies. Our results indicate that while we are ableto distinguish susceptibility measures between Unity and Social proof, togetherwith Commitment, Scarcity and Reciprocity, we were unable to obtain thesewith susceptibility measures for Liking and Authority.
Original languageEnglish
Title of host publicationPersuasive Technology. Designing for Future Change
Subtitle of host publication15th International Conference on Persuasive Technology, PERSUASIVE 2020, Aalborg, Denmark, April 20–23, 2020, Proceedings
EditorsSandra Gram-Hansen, Tanja Svarre, Cees Midden
PublisherSpringer
Pages16-29
ISBN (Electronic)978-3-030-45712-9
ISBN (Print)978-3-030-45711-2
DOIs
Publication statusPublished - 4 Feb 2020

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
NameInformation Systems and Applications, incl. Internet/Web, and HCI
PublisherSpringer

Keywords

  • susceptibility
  • persuasion
  • personalisation
  • influence

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