TY - GEN
T1 - Entrepreneurial orientation and digitalization in the financial service industry:
T2 - A contingency approach
AU - Niemand, Thomas
AU - Rigtering, J.P.C.
AU - Kallmünzer, Andreas
AU - Kraus, Sascha
AU - Matijas, Stevan
PY - 2017
Y1 - 2017
N2 - Financial service firms, and banks in particular, are faced with a shift from traditional, interpersonal forms of service to online services. Digital technologies are more and more becoming today’s standard and challenge traditional business models in the banking sector. Building on the concept of Entrepreneurial Orientation (EO), this study of banks in Germany, Switzerland and Liechtenstein aims at developing insights that explain how banks can use the tactics and strategies associated with EO to achieve superior performance in the digitalization age. Results from a survey in 102 banks show that: 1) banks that display high levels of EO report a higher level of performance, and 2) the relationship between strategic vision on digitalization and performance is moderated by EO. These results indicate that the sheer level of digitalization of a bank does not affect profitability. Instead, banks should develop a clear vision on digitalization that is characterized by innovation, being ahead of the competition, and a willingness to take risks.
AB - Financial service firms, and banks in particular, are faced with a shift from traditional, interpersonal forms of service to online services. Digital technologies are more and more becoming today’s standard and challenge traditional business models in the banking sector. Building on the concept of Entrepreneurial Orientation (EO), this study of banks in Germany, Switzerland and Liechtenstein aims at developing insights that explain how banks can use the tactics and strategies associated with EO to achieve superior performance in the digitalization age. Results from a survey in 102 banks show that: 1) banks that display high levels of EO report a higher level of performance, and 2) the relationship between strategic vision on digitalization and performance is moderated by EO. These results indicate that the sheer level of digitalization of a bank does not affect profitability. Instead, banks should develop a clear vision on digitalization that is characterized by innovation, being ahead of the competition, and a willingness to take risks.
M3 - Conference contribution
SN - 978-989-20-7655-3
SP - 1081
EP - 1096
BT - Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 2017
ER -