Engaging professionals in the strategic renewal of public services: A literature review and research agenda

Wiljan Hendrikx, Marlot Kuiper, Nicolette Van gestel

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Based on an extensive literature review, this article explores the impact of strategic renewal in the public sector on the roles and skills of public professionals. Findings show that successive reforms of New Public Management and New Public Governance have resulted in hybrid role requirements that go beyond the often-debated dichotomy between professionalism and management. Based on our review, we could distinguish four sets of skills for professionals, linking traditional professional expertise to competences for networking and co-creation. Implications for future research are discussed.
Original languageEnglish
Article number09520767221094446
Pages (from-to)27-50
Number of pages24
JournalPublic Policy and Administration
Volume39
Issue number1
Early online date27 May 2022
DOIs
Publication statusPublished - Jan 2024

Bibliographical note

Publisher Copyright:
© The Author(s) 2022.

Funding

The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The literature review on which this contribution is based has received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement No 770591.

FundersFunder number
Horizon 2020 Framework Programme770591

    Keywords

    • Hybridity
    • Professionals
    • Public management reform
    • Skills
    • Strategic renewal

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