Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage

Aline de Vargas Pinto; Iris Beerepoot; Antônio Carlos Gastaud Maçada

doi:10.1007/s10799-022-00368-6

Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage

Aline de Vargas Pinto^*, Iris Beerepoot, Antônio Carlos Gastaud Maçada

^*Corresponding author for this work

Universidade Federal do Rio Grande do Sul

Research output: Contribution to journal › Article › Academic › peer-review

Abstract

IT users are increasingly experienced at adapting technologies to their needs; resulting in the widespread use of workarounds and shadow IT. To ascertain the impact of job characteristics on this behavior, a survey was conducted among 415 IT users. The collected data underwent Reliability Analysis and Exploratory Factor Analysis in SPSS software. Subsequently, Confirmatory Factor Analysis and Structural Equation Modeling were conducted with the SmartPLS software. The main results indicate that autonomy is strongly related to workaround behavior and shadow IT usage. Workaround behavior and shadow IT use have also been proven to be strongly related. However, the level of skill variety and task identity do not seem to significantly affect workaround behavior and shadow IT usage. Finally, this study’s findings demonstrate that both workaround behavior and shadow IT use are positively related to individual performance. Organizations are therefore encouraged to increase job autonomy in order to achieve enhanced individual performance by presenting workers with opportunities to adapt technologies in the form of workarounds and shadow IT. The use of such alternative solutions provides for faster and more dynamic communication and thus boosts collaboration among co-workers, external partners, and clients.

Original language	English
Pages (from-to)	233-246
Number of pages	14
Journal	Information Technology and Management
Volume	24
Issue number	3
Early online date	25 Jun 2022
DOIs	https://doi.org/10.1007/s10799-022-00368-6
Publication status	Published - Sept 2023

Bibliographical note

Funding Information:
This study was financed in part by Coordenação de Aperfeiçoamento de Pessoal de Nível Superior—Brazil (CAPES) e do Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq).

Publisher Copyright:
© 2022, The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.

Funding

This study was financed in part by Coordenação de Aperfeiçoamento de Pessoal de Nível Superior—Brazil (CAPES) e do Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq).

Keywords

Autonomy
Individual performance
Job characteristics
Shadow IT usage
Workaround behavior

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10.1007/s10799-022-00368-6

s10799-022-00368-6Final published version, 865 KBLicence: Taverne

Cite this

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abstract = "IT users are increasingly experienced at adapting technologies to their needs; resulting in the widespread use of workarounds and shadow IT. To ascertain the impact of job characteristics on this behavior, a survey was conducted among 415 IT users. The collected data underwent Reliability Analysis and Exploratory Factor Analysis in SPSS software. Subsequently, Confirmatory Factor Analysis and Structural Equation Modeling were conducted with the SmartPLS software. The main results indicate that autonomy is strongly related to workaround behavior and shadow IT usage. Workaround behavior and shadow IT use have also been proven to be strongly related. However, the level of skill variety and task identity do not seem to significantly affect workaround behavior and shadow IT usage. Finally, this study{\textquoteright}s findings demonstrate that both workaround behavior and shadow IT use are positively related to individual performance. Organizations are therefore encouraged to increase job autonomy in order to achieve enhanced individual performance by presenting workers with opportunities to adapt technologies in the form of workarounds and shadow IT. The use of such alternative solutions provides for faster and more dynamic communication and thus boosts collaboration among co-workers, external partners, and clients.",

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Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage. / de Vargas Pinto, Aline; Beerepoot, Iris; Maçada, Antônio Carlos Gastaud.
In: Information Technology and Management, Vol. 24, No. 3, 09.2023, p. 233-246.

Research output: Contribution to journal › Article › Academic › peer-review

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Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage

Abstract

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Keywords

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