| Original language | Undefined/Unknown |
|---|---|
| Title of host publication | Paper presented at the 12th EAWOP Congress, Istanbul, Turkey |
| Publication status | Published - 2005 |
Emotional chain reactions at organizational boundaries: A ring-model of service transactions
C. Dormann, D. Zapf, J. De Jonge
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic