Abstract
Purpose
Communication between veterinarians and pet owners is necessary for a good relationship, optimizing patient care and treatment decisions, owner compliance and ultimately improving animal welfare. The aims of this study were: i) How much information is remembered by pet owners from a veterinary consultation; ii) Which information is most likely to be memorized; iii) Which variables influence the quality and quantity of the information recalled.
Material and Methods
In total 55 pet owners visiting for the first time the division for Oncology and Radiotherapy at the UCCA, with a dog or a cat, were approached by the researcher. They were asked for permission to make a voice recording of their visit and to interview them by telephone a few hours after leaving the clinic to ask them a few questions about their visit. All consultations were performed by the same veterinarian.
Results
The age of the owners ranged from 22 to 81 years, 29% were men and 71% were women. The average recall score was 66.6%. Multivariate analysis showed two significant explanatory variables for recall: age of the owner (P=0.018) and level of education (P=0.031). The older the owner, the less recall and the higher the education, the higher the recall.
Conclusions
Age and education of owner are important regarding the amount of information owners can recall. However this study was done with only one veterinarian and further studies with multiple veterinarians are needed to see what aspects of communication of the veterinarian will make a difference in recall.
Communication between veterinarians and pet owners is necessary for a good relationship, optimizing patient care and treatment decisions, owner compliance and ultimately improving animal welfare. The aims of this study were: i) How much information is remembered by pet owners from a veterinary consultation; ii) Which information is most likely to be memorized; iii) Which variables influence the quality and quantity of the information recalled.
Material and Methods
In total 55 pet owners visiting for the first time the division for Oncology and Radiotherapy at the UCCA, with a dog or a cat, were approached by the researcher. They were asked for permission to make a voice recording of their visit and to interview them by telephone a few hours after leaving the clinic to ask them a few questions about their visit. All consultations were performed by the same veterinarian.
Results
The age of the owners ranged from 22 to 81 years, 29% were men and 71% were women. The average recall score was 66.6%. Multivariate analysis showed two significant explanatory variables for recall: age of the owner (P=0.018) and level of education (P=0.031). The older the owner, the less recall and the higher the education, the higher the recall.
Conclusions
Age and education of owner are important regarding the amount of information owners can recall. However this study was done with only one veterinarian and further studies with multiple veterinarians are needed to see what aspects of communication of the veterinarian will make a difference in recall.
| Original language | English |
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| Number of pages | 1 |
| Publication status | Published - 1 Sept 2017 |
| Event | 33rd World Veterinary Association Congress - One Health, New Wave - Songdo ConvensiA, Incheon, Korea, Republic of Duration: 27 Aug 2017 → 31 Aug 2017 http://wvc2017korea.com |
Conference
| Conference | 33rd World Veterinary Association Congress - One Health, New Wave |
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| Abbreviated title | WVC Incheon KOREA 2017 |
| Country/Territory | Korea, Republic of |
| City | Incheon |
| Period | 27/08/17 → 31/08/17 |
| Internet address |
Keywords
- Communication
- Recall of information