Effective and efficient business intelligence dashboard design: Gestalt theory in Dutch long-term and chronic healthcare

This research focuses on the design process of an effective and efficient dashboard which displays management information for an Electronic Health Record (EHR) in Dutch long-term and chronic healthcare. It presents the actual design and realization of a management dashboard for the YBoard 2.0 system, which is a popular solution on the Dutch market. The design decisions in this investigation were based on human perception and computer interaction theory, in particular Gestalt theory. The empirical interviews with medical professionals supplemented valuable additional insights into what the users wanted to see most of all in a dashboard in their daily practices. This study successfully shows how effective and efficient dashboard design can benefit from theoretical insights related to human perception and computer interaction such as Gestalt theory, in combination with integrated end user requirements from daily practices.