Development and validation of the Family Feedback on Child Welfare Services (FF-CWS)

L.A. Nunes*, L. Jiménez García, V. Hidalgo, M. Dekovic, S. Neves de Jesus

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Objective:
The measurement of Family Feedback on Child Welfare Services (FF-CWS) is gaining prominence as an efficacy indicator and is coherent with concerns about family-centered practice and empowerment. The aim of this study was to develop and validate an instrument that would overcome the scarcity of psychometrically sound measures in this field.

Methods:
Following item construction and selection, exploratory and confirmatory factor analyses with a sample of 263 Spanish (52%) and Portuguese (48%) caregivers of children involved with CWS were conducted.

Results:
Three subscales were identified: Intervention Efficacy, Perception of Workers, and Satisfaction with the Intervention Process. In general, all dimensions showed good reliability, convergent, and criterion-related validity results. Multigroup analyses confirmed measurement invariance for both countries.

Conclusions:
The FF-CWS Questionnaire is a brief self-report measure that can be a useful assessment tool to frontline practitioners, agency managers, and policy makers for program evaluation and planning.
Original languageEnglish
Pages (from-to)203-213
JournalResearch on Social Work Practice.
Volume28
Issue number2
DOIs
Publication statusPublished - 2018

Keywords

  • family feedback
  • child welfare
  • at-risk families
  • satisfaction
  • questionnaire validation

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