Designing pension communication Lessons from the medical domain

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Pension participants face complex decisions which require them to choose between multiple alternatives that have different consequences, that vary in likelihood, and that often relate to different values. In the medical domain, ample research has been conducted on how to support patients in making such decisions, yielding three important lessons. First, by emphasizing the gist of information, the information becomes more meaningful to participants. Second, value clarification methods should be used to help participants retrieve or form their own values and compare those with the decision alternatives. Third, simple static visual aids facilitate the comprehension of statistics and probabilities.

Original languageEnglish
Pages (from-to)248-268
Number of pages21
JournalInformation Design Journal
Volume26
Issue number3
DOIs
Publication statusPublished - 31 Dec 2021

Bibliographical note

Funding Information:
This project was funded by Netspar, Network for Studies on Pensions, Aging and Retirement, grant number 2018.1.

Publisher Copyright:
© 2022 John Benjamins Publishing Company.

Funding

This project was funded by Netspar, Network for Studies on Pensions, Aging and Retirement, grant number 2018.1.

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