TY - GEN
T1 - Definition and validation of the key process of release, delivery and deployment for product software vendors
T2 - ICSM 2006: 22nd IEEE International Conference on Software Maintenance
AU - Jansen, Slinger
AU - Brinkkemper, Sjaak
PY - 2006
Y1 - 2006
N2 - For software vendors the processes of release, delivery, and deployment to customers are inherently complex. However, software vendors can greatly improve their product quality and quality of service by applying a model that focuses on customer interaction if such a model were available. This paper presents a model for customer configuration updating (CCU) that can evaluate the practices of a software vendor in these processes. Nine extensive case studies of medium to large product software vendors are presented and evaluated using the model, thereby uncovering issues in their release, delivery, and deployment processes. Finally, organisational and architectural changes are proposed to increase quality of service and product quality for software vendors.
AB - For software vendors the processes of release, delivery, and deployment to customers are inherently complex. However, software vendors can greatly improve their product quality and quality of service by applying a model that focuses on customer interaction if such a model were available. This paper presents a model for customer configuration updating (CCU) that can evaluate the practices of a software vendor in these processes. Nine extensive case studies of medium to large product software vendors are presented and evaluated using the model, thereby uncovering issues in their release, delivery, and deployment processes. Finally, organisational and architectural changes are proposed to increase quality of service and product quality for software vendors.
UR - https://www.scopus.com/pages/publications/34547284349
U2 - 10.1109/ICSM.2006.21
DO - 10.1109/ICSM.2006.21
M3 - Conference contribution
AN - SCOPUS:34547284349
SN - 0769523544
SN - 9780769523545
T3 - IEEE International Conference on Software Maintenance, ICSM
SP - 166
EP - 175
BT - ICSM 2006 Proceedings - 22nd IEEE International Conference on Software Maintenance
Y2 - 24 September 2006 through 27 September 2006
ER -