Customer satisfaction, customer servicing costs and customer profitability: Empirical evidence from the financial services industry

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Pages (from-to)	499-508
Number of pages	10
Journal	European Management Journal
Volume	32
Issue number	2
Publication status	Published - 2014

Cite this

@article{ace41233479144938c41456fd2943cbd,

title = "Customer satisfaction, customer servicing costs and customer profitability: Empirical evidence from the financial services industry",

author = "M. Terpstra and F.H.M. Verbeeten",

year = "2014",

language = "English",

volume = "32",

pages = "499--508",

journal = "European Management Journal",

issn = "0263-2373",

publisher = "Elsevier Ltd",

number = "2",

}