CrowdRE in a Governmental Setting: Lessons from Two Case Studies

Jelle Wouters; Rob Janssen; Bas van Hulst; John van Veenhuizen; Fabiano Dalpiaz; Sjaak Brinkkemper

doi:10.1109/RE51729.2021.00035

CrowdRE in a Governmental Setting: Lessons from Two Case Studies

Jelle Wouters, Rob Janssen, Bas van Hulst, John van Veenhuizen, Fabiano Dalpiaz, Sjaak Brinkkemper

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Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Crowd-based Requirements Engineering, or CrowdRE, is a recent paradigm that promotes the active participation of a large number of stakeholders in RE. In CrowdRE, requirements elicitation can be crowdsourced by creating an online platform that allows stakeholders to formulate ideas regarding the specific product. Although some case studies on crowd-based elicitation exist, no conclusive evidence can be derived on the effectiveness of such techniques. In this paper, we study crowd-based elicitation within a large governmental organization. We conduct two case studies of CrowdRE within the Royal Netherlands Marechaussee. For this, we construct the KMar-Crowd method, which adapts CrowdRE ideas to the needs of governmental organizations. While one case compares the crowd-generated ideas with requirements elicited via interviews and similar techniques, the other measures the usefulness of the gathered ideas for a product for which no prior elicitation was conducted. The results of the case studies, which attracted larger crowds than in previous studies, indicate that CrowdRE can be successfully applied to engage the users of a software product in requirements elicitation. Contradicting earlier studies, the inclusion of gamification elements in the CrowdRE method did not increase the motivation to

Original language	English
Title of host publication	Proceedings of the 29th IEEE International Requirements Engineering Conference, Industrial Innovation Track (RE'21)
Publisher	IEEE
Pages	312-322
Number of pages	11
ISBN (Electronic)	978-1-6654-2856-9
DOIs	https://doi.org/10.1109/RE51729.2021.00035
Publication status	Published - 1 Sept 2021

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10.1109/RE51729.2021.00035

CrowdRE_in_a_Governmental_Setting_Lessons_from_Two_Case_StudiesFinal published version, 1.07 MBLicence: Taverne

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title = "CrowdRE in a Governmental Setting: Lessons from Two Case Studies",

abstract = "Crowd-based Requirements Engineering, or CrowdRE, is a recent paradigm that promotes the active participation of a large number of stakeholders in RE. In CrowdRE, requirements elicitation can be crowdsourced by creating an online platform that allows stakeholders to formulate ideas regarding the specific product. Although some case studies on crowd-based elicitation exist, no conclusive evidence can be derived on the effectiveness of such techniques. In this paper, we study crowd-based elicitation within a large governmental organization. We conduct two case studies of CrowdRE within the Royal Netherlands Marechaussee. For this, we construct the KMar-Crowd method, which adapts CrowdRE ideas to the needs of governmental organizations. While one case compares the crowd-generated ideas with requirements elicited via interviews and similar techniques, the other measures the usefulness of the gathered ideas for a product for which no prior elicitation was conducted. The results of the case studies, which attracted larger crowds than in previous studies, indicate that CrowdRE can be successfully applied to engage the users of a software product in requirements elicitation. Contradicting earlier studies, the inclusion of gamification elements in the CrowdRE method did not increase the motivation to",

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doi = "10.1109/RE51729.2021.00035",

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CrowdRE in a Governmental Setting: Lessons from Two Case Studies. / Wouters, Jelle; Janssen, Rob; Hulst, Bas van et al.
Proceedings of the 29th IEEE International Requirements Engineering Conference, Industrial Innovation Track (RE'21). IEEE, 2021. p. 312-322.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - CrowdRE in a Governmental Setting: Lessons from Two Case Studies

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AU - Janssen, Rob

AU - Hulst, Bas van

AU - Veenhuizen, John van

AU - Dalpiaz, Fabiano

AU - Brinkkemper, Sjaak

PY - 2021/9/1

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N2 - Crowd-based Requirements Engineering, or CrowdRE, is a recent paradigm that promotes the active participation of a large number of stakeholders in RE. In CrowdRE, requirements elicitation can be crowdsourced by creating an online platform that allows stakeholders to formulate ideas regarding the specific product. Although some case studies on crowd-based elicitation exist, no conclusive evidence can be derived on the effectiveness of such techniques. In this paper, we study crowd-based elicitation within a large governmental organization. We conduct two case studies of CrowdRE within the Royal Netherlands Marechaussee. For this, we construct the KMar-Crowd method, which adapts CrowdRE ideas to the needs of governmental organizations. While one case compares the crowd-generated ideas with requirements elicited via interviews and similar techniques, the other measures the usefulness of the gathered ideas for a product for which no prior elicitation was conducted. The results of the case studies, which attracted larger crowds than in previous studies, indicate that CrowdRE can be successfully applied to engage the users of a software product in requirements elicitation. Contradicting earlier studies, the inclusion of gamification elements in the CrowdRE method did not increase the motivation to

AB - Crowd-based Requirements Engineering, or CrowdRE, is a recent paradigm that promotes the active participation of a large number of stakeholders in RE. In CrowdRE, requirements elicitation can be crowdsourced by creating an online platform that allows stakeholders to formulate ideas regarding the specific product. Although some case studies on crowd-based elicitation exist, no conclusive evidence can be derived on the effectiveness of such techniques. In this paper, we study crowd-based elicitation within a large governmental organization. We conduct two case studies of CrowdRE within the Royal Netherlands Marechaussee. For this, we construct the KMar-Crowd method, which adapts CrowdRE ideas to the needs of governmental organizations. While one case compares the crowd-generated ideas with requirements elicited via interviews and similar techniques, the other measures the usefulness of the gathered ideas for a product for which no prior elicitation was conducted. The results of the case studies, which attracted larger crowds than in previous studies, indicate that CrowdRE can be successfully applied to engage the users of a software product in requirements elicitation. Contradicting earlier studies, the inclusion of gamification elements in the CrowdRE method did not increase the motivation to

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CrowdRE in a Governmental Setting: Lessons from Two Case Studies

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