Conclusion: Directions for future research and practice

Peter Leisink, Lotte B. Andersen, Christian B. Jacobsen, Eva Knies, Gene A. Brewer, Eva Knies, Wouter Vandenabeele

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

The concluding chapter synthesizes the insights and gives a comprehensive answer to the volume’s overall question. It sets directions for future research and discusses implications for public organizations’ practice. There is ample evidence that management contributes to performance, both directly and indirectly, through influencing employees’ (public service) motivation, organizational commitment, and job performance. There is also evidence that management contributes to employee outcomes, both positive, such as their job satisfaction and employability, and negative, such as stress and burnout. The chapter reflects critically on the state of public management research and outlines four key issues for future research: (1) work toward an integrated theoretical framework; (2) develop more comprehensive theoretical models; (3) pay attention to the public sector context; and (4) increase methodological rigor. The chapter contends that public management–performance research remains relevant in the era of inter-organizational networks and co-production, if and when studies pay explicit attention to the public sector context and to the frontline employees involved in service production. The chapter advises public organizations to invest in service provision policies that fit the organizational mission and create the conditions for their implementation by frontline managers who can help public employees create public value.
Original languageEnglish
Title of host publicationManaging for Public Service Performance
Subtitle of host publicationHow People and Values Make a Difference
EditorsPeter Leisink, Lotte Bøgh Andersen, Gene A Brewer, Christian Bøtcher Jacobsen, Eva Knies, Wouter Vandenabeele
Place of PublicationOxford
PublisherOxford University Press
Chapter16
Pages297-316
Number of pages19
ISBN (Electronic)9780192893420
ISBN (Print)9780192893420
DOIs
Publication statusPublished - 18 Mar 2021

Bibliographical note

Publisher Copyright:
© the several contributors 2021.

Keywords

  • Employee outcomes
  • Implications for practice
  • Management
  • Public employees
  • Public management research
  • Public sector context
  • Public service performance
  • Public value governance

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