Communication-oriented and process-sensitive planning support

The complexity of the planning context has raised criticism against public participation for being a rigid top-down endeavour which does not recognize the different communicative needs and necessary working modes in the engagement of broad publics and collaborative small groups. Consequently, the problem is how to improve public participation so that it becomes more sensitive to the variety of communicative activities and knowledge needs involved in the design of urban planning processes. The aim of the article is to present and discuss, on the basis of two small case studies in the Finnish context, a revised model for a process-sensitive planning support system (PSS), with examples of several digital tools. The authors argue that besides broad public participation, more collaboration is needed to converge the diverse knowledge of planning in two-way communication and co-working settings which enable the analysis and design of living environments.