Cabin crew rostering at KLM: optimization of reserves

M. Bijvank, J. Byrka, P. van Heijster, A.V. Gnedin, T. Olejniczak, T. Swist, J. Zyprych, R.H. Bisseling, J. Mulder, M. Paelinck, H. de Ridder

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Abstract

In this paper, we will discuss the issue of rostering jobs of cabin crew attendants at KLM.Generated schedules get easily disrupted by events such as illness of an employee. Obviously, reservepeople have to be kept ‘on duty’ to resolve such disruptions. A lot of reserve crew requiresmore employees, but too few results in so-called secondary disruptions, which are particularlyinconvenient for both the crew members and the planners. In this research we will discuss severalmodifications of the reserve scheduling policy that have a potential to reduce the number of secondarydisruptions, and therefore to improve the performance of the scheduling process.
Original languageEnglish
Title of host publicationProceedings of the 58th European Study Group Mathematics with Industry Utrecht 2007
EditorsR.H. Bisseling, K. Dajani, T.J. Dijkema, J.W. van de Leur, P.A. Zegeling
Place of PublicationUtrecht
PublisherUniversiteit Utrecht
Pages27-43
Number of pages17
Publication statusPublished - 29 Jan 2007

Keywords

  • Mathematics
  • Wiskunde en computerwetenschappen
  • Landbouwwetenschappen
  • Natuurwetenschappen
  • Wiskunde: algemeen

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