Business Process Improvement in a Governmental Shared Service Center: A New Approach to BPR

Ö.F. Aydinli, J.P.P. Ravesteyn

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Original languageEnglish
Title of host publicationConference Proceedings of the 2nd International Conference eGovernment and eGovernance
Publication statusPublished - 11 Mar 2010

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