Original language | English |
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Title of host publication | Conference Proceedings of the 2nd International Conference eGovernment and eGovernance |
Publication status | Published - 11 Mar 2010 |
Business Process Improvement in a Governmental Shared Service Center: A New Approach to BPR
Ö.F. Aydinli, J.P.P. Ravesteyn
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review