TY - GEN
T1 - Business Process Improvement Activities
T2 - 17th International Conference on Business Process Management, BPM 2019
AU - Beerepoot, Iris
AU - van de Weerd, Inge
AU - Reijers, Hajo A.
PY - 2019/1/1
Y1 - 2019/1/1
N2 - Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We use workarounds – deviations from the prescribed way of using an information system – as a specific angle to approach BPI. In five healthcare organizations of different contextual types, we study workarounds and make recommendations for process improvements. Based on this explorative multiple-case study, we propose a set of contextual activities for each stage of a BPI project. Thereby, we shed light on the differences in tackling process improvements in organizations that differ in size, culture, and the availability of resources for BPI projects. We evaluate the completeness and expected adoption of the proposed contextual BPI activities by organizing two focus groups and conducting a survey.
AB - Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We use workarounds – deviations from the prescribed way of using an information system – as a specific angle to approach BPI. In five healthcare organizations of different contextual types, we study workarounds and make recommendations for process improvements. Based on this explorative multiple-case study, we propose a set of contextual activities for each stage of a BPI project. Thereby, we shed light on the differences in tackling process improvements in organizations that differ in size, culture, and the availability of resources for BPI projects. We evaluate the completeness and expected adoption of the proposed contextual BPI activities by organizing two focus groups and conducting a survey.
KW - Business process improvement
KW - Context-awareness
KW - Workarounds
UR - http://www.scopus.com/inward/record.url?scp=85072857531&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-26619-6_26
DO - 10.1007/978-3-030-26619-6_26
M3 - Conference contribution
AN - SCOPUS:85072857531
SN - 9783030266189
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 402
EP - 418
BT - Business Process Management - 17th International Conference, BPM 2019, Proceedings
A2 - Hildebrandt, Thomas
A2 - van Dongen, Boudewijn F.
A2 - Röglinger, Maximilian
A2 - Mendling, Jan
PB - Springer
Y2 - 1 September 2019 through 6 September 2019
ER -