Business Intelligence in Secondary Education: Data-driven Innovation by Quality Measurement

This research assesses the education quality factors in secondary schools using a business intelligence approach. We operationalize each layer of the business intelligence framework to identify the stakeholders and components relevant to education quality. The resulting Education Quality Indicator (EQI) framework consists of seven Critical Success Factors (CSFs) and is measured through twenty-eight Key Performance Indicators (KPIs). The EQI framework was evaluated through expert interviews and a survey, and uncovers that the most important factor in assuring education quality is a teacher's ability to communicate with students. Furthermore, a feasibility analysis was conducted in a Dutch student monitoring information system. The results pave the way towards attainable and data-driven innovation in secondary education towards personalized student and teacher performance management using business intelligence technologies, which may ultimately integrate a wide variety of data sources from environmental sensors to wearables to optimally understand each individual student and teacher.