Asessing the New Way of Working : Bricks, Bytes and Behavior

A. de Kok, J. Koop, R.W. Helms

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


    The world in which we work is changing. Information and communication technologies transform the
    work environment, providing the flexibility of when and where to work. The New Way of Working
    (NWOW) is a relatively new phenomenon that provides the context for these developments. It consists
    of three distinct pillars that are referred to as Bricks, Bytes and Behaviour. These pillars formed the
    basis for the development of the NWOW Analysis Monitor that enables organisations to determine
    their current level of NWOW adoption and provides guidance for future initiatives in adopting
    NWOW practices. The level of adoption is determined from both the manager’s and employees’
    perspective as they might have a different perception and/or expectations regarding NWOW. The
    development of the multi-level NWOW Analysis Monitor is based on the Design Science Research
    approach. The monitor has been evaluated in two cases, forming two iterations in the design science
    research cycle. It has proved to be a useful assessment tool for organisations in the process of
    implementing NWOW. In future research the NWOW Analysis Monitor will be used in quantitative
    research on the effects of the implementation of NWOW on the organisation and its performance.
    Original languageEnglish
    Title of host publication18th Pacific Asia Conference on Information Systems 2014
    EditorsK. Siau, Q. Li, X. Guo
    Number of pages15
    Publication statusPublished - 2014
    Event18th Pacific Asia Conference on Information Systems 2014 - Chengdu, China
    Duration: 24 Jun 201428 Jun 2014


    Conference18th Pacific Asia Conference on Information Systems 2014


    • enabling IT
    • new way of working
    • NWOW analysis monitor
    • telework


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