Abstract
In a simple model of accountability, the core of the interaction consists of the supply and demand of performance information. Alignment of information supply and demand is crucial for an effective accountability relationship, but alignment is difficult in a situation with ambiguous or contested goals. This study analyzes the alignment between local governments and museums. The study uses a mixed-methods approach, including survey data, formal documents, and qualitative interviews with museum directors to analyse the accountability alignment. Demand and supply are not always well-aligned, leading to accountability mismatches. The implications of accountability mismatches for museums and other public organizations are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 1139-1159 |
| Number of pages | 21 |
| Journal | Public Management Review |
| Volume | 23 |
| Issue number | 8 |
| Early online date | 2020 |
| DOIs | |
| Publication status | Published - 2021 |
Bibliographical note
Funding Information:This work was supported by the Nederlandse Organisatie voor Wetenschappelijk Onderzoek [452-14-008: Calibrating Public Accountability]. The author wants to thank Thijs de Boer for his assistance in the document collection and Olga Verschuren for her assistance in conducting the interviews.
Publisher Copyright:
© 2020 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
Keywords
- Accountability alignment
- felt accountability
- museums
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