A Method for Creating Process Architecture: Driving Organizational Change

The present study aims to validate the proposed Process Architecture Creation (PAC) method for driving organizational change and facilitating process optimization. To achieve this objective, a systematic literature was conducted to obtain a theoretical basis on existing approaches to PA creation method proposition. To validate the proposed model, a specialized validation was conducted through a focus group consisting of nine Business Process Management (BPM) specialists. The results present a new PAC method composed of four stages: Stage 1, Identify the organization’s business context; Stage 2, Define the PA; Stage 3, Align PA and Business Architecture; and Stage 4, Define the measurement and control mechanism. The PAC Method may help organizations involved in BPM promotion initiatives to create their own PAs by following the stages proposed in this work. According to the focus group specialists, the architecture created using this method will provide a holistic view of the organization’s processes and routines, helps optimize problem-prone processes, support the establishment of change plans aligned with process alignment, aids in identifying the impact of necessary changes, and contributes to the implementation of specific technologies, such as robotic process automation. The originality of this work consists of the consolidation of the PA concept, which will provide benefits to the research field by serving as a basis for in-depth knowledge of the subject.