A Method for Creating Process Architecture: Driving Organizational Change

Emerson Lima Aredes, Marina Lourenção, Roger Burlton, Hajo Reijers, Silvia Inês Dallavale de Pádua*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


The present study aims to validate the proposed Process Architecture Creation (PAC) method for driving organizational change and facilitating process optimization. To achieve this objective, a systematic literature was conducted to obtain a theoretical basis on existing approaches to PA creation method proposition. To validate the proposed model, a specialized validation was conducted through a focus group consisting of nine Business Process Management (BPM) specialists. The results present a new PAC method composed of four stages: Stage 1, Identify the organization’s business context; Stage 2, Define the PA; Stage 3, Align PA and Business Architecture; and Stage 4, Define the measurement and control mechanism. The PAC Method may help organizations involved in BPM promotion initiatives to create their own PAs by following the stages proposed in this work. According to the focus group specialists, the architecture created using this method will provide a holistic view of the organization’s processes and routines, helps optimize problem-prone processes, support the establishment of change plans aligned with process alignment, aids in identifying the impact of necessary changes, and contributes to the implementation of specific technologies, such as robotic process automation. The originality of this work consists of the consolidation of the PA concept, which will provide benefits to the research field by serving as a basis for in-depth knowledge of the subject.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2023 International Workshops, Utrecht, The Netherlands, September 11–15, 2023, Revised Selected Papers
EditorsJochen De Weerdt, Luise Pufahl
Number of pages13
ISBN (Electronic)978-3-031-50974-2
ISBN (Print)978-3-031-50973-5
Publication statusPublished - 2024
EventInternational Workshops held at the 21st International Conference on Business Process Management, BPM 2023 - Utrecht, Netherlands
Duration: 11 Sept 202315 Sept 2023

Publication series

NameLecture Notes in Business Information Processing
Volume492 LNBIP
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356


ConferenceInternational Workshops held at the 21st International Conference on Business Process Management, BPM 2023


  • Business Process Management
  • PAC
  • Process Architecture
  • Process Architecture Creation Method


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