Abstract
Artificial intelligence (AI) refers to computer systems that are designed to replicate aspects of human cognition, including learning, reasoning, and decision-making. These systems are created to perform tasks that typically require human intelligence (Russell & Norvig, 2020). Initially, discussions on AI’s potential primarily focused on its ability to enhance human productivity and performance by leveraging its powerful computational capabilities to reduce human workload. For example, AI has been widely adopted in automating data analysis in finance, optimising supply chains, and even managing routine customer service tasks through AI-driven chatbots (Damioli et al., 2021).
| Original language | English |
|---|---|
| Title of host publication | Artificial Intelligence and the Future of Human Relations |
| Editors | Yanto Chandra, Ruiping Fan |
| Publisher | Springer |
| Pages | 149-171 |
| Number of pages | 23 |
| ISBN (Electronic) | 978-981-96-7185-4 |
| ISBN (Print) | 978-981-96-7184-7 |
| DOIs | |
| Publication status | Published - 1 Oct 2025 |
Bibliographical note
Publisher Copyright:© 2025 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.