Personal profile
Link to Utrecht University staff page
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 3 Good Health and Well-being -
SDG 5 Gender Equality
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Publication network from the last five years
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Including patient experiences from online sources in guidelines: A natural language processing study on scabies
Lösch, L., Kampman, C. J. G., Syurina, E., Kunneman, F. A., Liekens, H., Doughty, T., Stein, M. L., Smid, L., Timen, A. & Zuiderent-Jerak, T., 6 Jan 2026, In: PloS one. 21, 1 January, e0339358.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile -
“Have I Answered Your Question Satisfactorily?”: Customer Requests, Intent Recognition Errors, and Repair Strategies in Chatbot Interactions
Martijn, G., van Hooijdonk, C., Hoeken, H. & Kunneman, F., 6 Feb 2026, (E-pub ahead of print) In: International Journal of Human-Computer Interaction. 18 p.Research output: Contribution to journal › Article › Academic › peer-review
Open Access -
Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations
Braggaar, A., Kunneman, F. & van Miltenburg, E., 4 Apr 2025, Chatbots and Human-Centered AI - 8th International Workshop, CONVERSATIONS 2024, Revised Selected Papers. Følstad, A., Papadopoulos, S., Araujo, T., Law, E.L.-C., Luger, E., Hobert, S. & Brandtzaeg, P. B. (eds.). Springer, p. 3-22 20 p. (Lecture Notes in Computer Science; vol. 15545 LNCS).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
Open AccessFile -
Online news commenting as a means for social listening? A case study of the AstraZeneca vaccine suspension using thematic analysis
van der Linden, L., Vromans, R., Kunneman, F., de Vries, M., Lambooij, M. S., Sanders, J. G. & Krahmer, E., Jul 2025, In: Journal of Media and Communication Studies. 17, 3, p. 72-87 16 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile -
Transparent Conversational Agents: The Impact of Capability Communication on User Behavior and Mental Model Alignment
Reimann, M. M., Kunneman, F. A., Oertel, C. & Hindriks, K. V., 7 Jul 2025, CUI 2025 - Proceedings of the 2025 ACM Conference on Conversational User Interfaces. Association for Computing Machinery, 12 p. 48. (CUI 2025 - Proceedings of the 2025 ACM Conference on Conversational User Interfaces).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
Open AccessFile
Activities
- 3 Invited talk
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Mapping Political Polarization on Social Media through Natural Language Processing
Kunneman, F. (Speaker)
31 Jan 2025Activity: Talk or presentation › Invited talk › Professional
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Wat verwachten inwoners van een chatbot en hoe voorkom je misverstanden?
Kunneman, F. (Speaker)
11 Sept 2025Activity: Talk or presentation › Invited talk › Professional
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Een spraakassistent voor inclusieve digitalisering
Kunneman, F. (Speaker)
4 Nov 2025Activity: Talk or presentation › Invited talk › Professional
In the media
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Interview on service agent chatbots at Max Meldpunt
10/05/24
1 Media contribution
Press/Media: Expert Comment