Research output per year
Research output per year
Personal profile
Link to Utrecht University staff page
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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Dive into the research topics where Charlotte van Hooijdonk is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Publication network from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Do patients experience a personalized patient leaflet as personal?
Commandeur, L. Y., van Hooijdonk, C. M. J., de Haas, C., Rademakers, J. J. D. J. M., van Dijk, L. & Borgsteede, S. D., May 2025, In: Patient Education and Counseling. 134, 108685.Research output: Contribution to journal › Article › Academic › peer-review
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Conversational agents
Chaves, A. P., van Hooijdonk, C., Liebrecht, C., Guerino, G. C., Candello, H., Lee, M., Kraus, M. & Gerosa, M. A., 29 Aug 2024, Human-Computer Interaction in Intelligent Environments. CRC Press, p. 201-240 40 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
Open AccessFile -
Conversational AI: Gebruikersperspectief op merkcommunicatie met conversational agents
Liebrecht, C., van Hooijdonk, C., Ischen, C. & van Pinxteren, M., 26 Sept 2024, Amsterdam: Stichting Wetenschappelijk Onderzoek Commerciële Communicatie (SWOCC). 154 p.Research output: Book/Report › Book › Professional
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Medicijninformatie op individu afgestemd blijft beter hangen: Belangrijk om patiënt bij eerste uitgifte op persoonlijke kenmerken te attenderen
Commandeur, L., van Dijk, L., De Haas, C., van Hooijdonk, C. & Borgsteede, S. D., 9 Feb 2024, In: Pharmaceutisch Weekblad. 159, 6, p. 14-15 2 p.Research output: Contribution to journal › Article › Professional
Open AccessFile -
Reparatiestrategieën bij onbegrip in een chatbotgesprek
Translated title of the contribution :Hoe halen chatbots de kink uit de kabel? Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile
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Feilloze gesprekspartners? Onderzoeken naar miscommunicatie en herstelwerk in verschillende gesprekscontexten
van Hooijdonk, C. (Speaker) & Liebrecht, C. (Speaker)
24 Jan 2024Activity: Talk or presentation › Invited talk › Academic
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Ik kan hier hoesten'. Het gebruik van corona-iconen voor inclusieve communicatie.
van Weelden, L. (Speaker) & van Hooijdonk, C. (Speaker)
26 Jan 2024Activity: Talk or presentation › Poster/paper presentation › Academic
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Language in customer service: from webcare to chatbots
van Hooijdonk, C. (Invited speaker) & Liebrecht, C. (Invited speaker)
6 Jul 2023Activity: Talk or presentation › Invited talk › Academic
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Do patients interpret a personalized patient leaflet as personal? A qualitative study among patients in the community pharmacy
Commandeur, L. (Presenter), van Hooijdonk, C. (Speaker), de Haas, C. (Speaker), Rademakers, J. J. D. J. M. (Speaker), van Dijk, L. (Speaker) & Borgsteede, S. D. (Speaker)
29 Nov 2023 → 2 Dec 2023Activity: Talk or presentation › Poster/paper presentation › Academic
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Online reviews and how to manage them: effects of eWOM and webcare on consumer responses and business performance
van Hooijdonk, C. (Primary supervisor)
15 Oct 2021Activity: Examination › Member of an PhD examination committee › Academic
In the media
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Chatbot als helpdeskmedewerker stuurt klant nog te vaak het bos in
van Hooijdonk, C. & Liebrecht, C.
9/11/24
1 Media contribution
Press/Media: Expert Comment
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De impact van een broodjeaapverhaal: onderzoek naar misinformatie en wat je daarbij kunt doen
van Hooijdonk, C. & Linders, Y.
1/11/24
1 item of Media coverage
Press/Media: Other
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Opinie: Chatbots klantenservice van bedrijven falen omdat de klant niet centraal staat
Liebrecht, C. & van Hooijdonk, C.
27/09/24
1 Media contribution
Press/Media: Expert Comment
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The sense and nonsense of icons and pictograms
van Hooijdonk, C. & van Weelden, L.
23/02/22
1 Media contribution
Press/Media: Public Engagement Activities
Prizes & Grants
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CONVERSATIONS 2022 Best Paper Award
van Hooijdonk, C. (Recipient), Martijn, G. (Recipient) & Liebrecht, C. (Recipient), 23 Nov 2022
Prize: Prize (including medals and awards)
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SWOCC research grant 2024
van Hooijdonk, C. (Recipient), Linders, Y. (Recipient), van Moort, M. (Recipient), van Enschot, R. (Recipient) & Liebrecht, C. (Recipient), 22 May 2024
Prize: Prize (including medals and awards)