Interrupted by Automation? Why and how to account for human behaviour in human-automation interaction settings

Description

In the past, automated technology was mostly used by trained professionals, in dedicated environments, for specific purposes (e.g., control operators in factories, and pilots of aircraft). At the moment, this is radically changing. Automated technology is used more and more by regular people, for a variety of tasks, and in a wide variety of settings: at home (robot vacuum, temperature control), in the office (smart assistants), and on the move (smart phones, drones, semi-automated cars). A popular misconception is that automation "replaces" humans, and "reduces" the tasks of the human. In this talk, I will discuss why we need to rethink this notion, and instead describe human-automation interaction in terms of a collaboration. I wil then also highlight how insights from the social and cognitive sciences can inform successful system design. Of particular focus will be how theories from the interruption literature can inform human-automation interaction in semi-automated vehicles.

Period	20 May 2020
Held at	University College London, United Kingdom
Degree of Recognition	Regional